1. What is your return policy?
Our return policy allows for returns within 30 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a return. Please refer to our Return Policy for further details.
2. How do I find my size?
We provide a comprehensive size guide on each product page. If you’re unsure, we recommend measuring yourself and comparing the measurements to our size chart. If you need further assistance, our customer service team is here to help!
3. When will my order ship?
Orders typically ship within 1-3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
4. How can I track my order?
After your order is processed and shipped, you’ll receive an email with a tracking number. You can use this number on our website or the carrier’s site to monitor your shipment’s progress.
5. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), and other secure payment options. You can view the full list during checkout.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will address the issue promptly and arrange for a replacement or return.
7. How can I contact customer service?
You can reach our customer service team by emailing lechamarelboutique@gmail.com or by using the Contact Us feature on our website. We’re here to assist you!
8. Are your products ethically sourced?
Yes, we believe in ethical practices and ensure that our products are sourced from suppliers who adhere to fair labor practices and environmental sustainability.